Shipping policy

SHIPPING POLICY

Thank you for shopping with The Cozy Loom. We carefully prepare and package every order to ensure your products arrive safely.

1. PROCESSING TIME

Orders are usually processed and prepared for shipment within 2–4 business days after payment is confirmed.

During sales, holidays, or busy periods, processing may take a little longer. We will do our best to keep you informed of any significant delays.

2. SHIPPING

We currently ship within Canada.

Shipping charges and available shipping options will be shown at checkout based on your delivery address and order.

3. DELIVERY TIME

Delivery times depend on the shipping carrier, destination, and shipping method selected at checkout. Delivery dates are estimates and are not guaranteed.

Once your order has been shipped, you will receive tracking information when available.

4. SHIPPING DELAYS

The Cozy Loom is not responsible for delays caused by shipping carriers, severe weather, customs, incorrect addresses, or other circumstances outside our control.

If your package appears to be delayed or lost, please contact us at hemantbirla14@gmail.com and we will do our best to assist you.

5. INCORRECT SHIPPING ADDRESS

Please make sure your shipping address is correct before completing your order. If an order has already been shipped to an incorrect address provided by the customer, additional shipping charges may apply to resend the package.

6. DAMAGED OR MISSING ITEMS

If your order arrives damaged or an item is missing, please contact us at hemantbirla14@gmail.com as soon as possible with your order number and photos of the package and/or item so we can assist you.

7. CONTACT

For any shipping questions, please contact us at:

hemantbirla14@gmail.com

The Cozy Loom
Where tradition meets trends