Politique de remboursement
Return & Refund Policy
We want you to love your purchase from The Cozy Loom. If you are not completely satisfied with your order, you may request a return within 14 days of delivery.
Return Conditions
- Items must be unworn, unused, and in their original condition.
- Items must have all original tags attached.
- Items must be returned in their original packaging when applicable.
- Proof of purchase is required.
- Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
Non-Returnable Items
We cannot accept returns on:
- Sale or clearance items
- Gift cards
- Items that have been worn, washed, damaged, or altered
Exchanges
If you would like a different size, colour, or style, please contact us first. Exchanges are subject to availability.
Damaged or Incorrect Items
If you receive an item that is damaged or different from what you ordered, please contact us within 7 days of delivery at hemantbirla14@gmail.com. Please include your order number and photos of the item.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved. Approved refunds will be issued to your original payment method. Please allow up to 10 business days for the refund to appear, depending on your bank or payment provider.
For return or refund questions, contact us at: